Return & Refund Policy

Updated at 2024-07-28

Definitions and Key Terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, they are strictly defined as:

• Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
• Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Wallashop, which is responsible for your information under this Return & Refund Policy.
• Customer: Refers to the company, organization, or person that signs up to use the Wallashop Service to manage relationships with your consumers or service users.
• Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Wallashop and use the services.
• Service: Refers to the service provided by Wallashop as described in the relative terms (if available) and on this platform.
• Website: Refers to Wallashop’s site, which can be accessed via this URL: wallashop.ch.
• You: A person or entity that is registered with Wallashop to use the Services.

Return & Refund Policy

Thank you for shopping at Wallashop. We appreciate your interest in our products and strive to ensure you have a rewarding experience. By placing an order or making a purchase at Wallashop, you agree to the terms set forth below.

Return Policy

You have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@wallashop.ch. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

Wallashop is not responsible for return shipping costs. Every shipping expense has to be paid by the customer, even if the item had free shipping in the first place.

Restocking Fee

A 13% restocking fee will be applied to all returned items.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We at Wallashop are committed to serving our customers with the best products. Every single product is thoroughly inspected, checked for defects, and packaged with utmost care. However, there are times when we may not have the product(s) that you choose in stock, or may face issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be notified in advance to avoid any inconvenience. If you have purchased via online payment (not Cash on Delivery), you will be refunded once our team confirms your request.

We carry out thorough quality checks before processing the ordered item. While we ensure that the packing is good enough to prevent damage during transit, Wallashop is not liable for damages caused to the items during transit or transportation.

We will review your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process, but you will be notified when you receive your money.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@wallashop.ch.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend, or make any changes to this document, those changes will be prominently posted here. Unless otherwise required by law, the changes will be effective immediately upon posting. If you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not agree with the updated policy, you can delete your account.

Contact Us

If, for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us to discuss any issues you are experiencing with our product.

• Via Email: info@wallashop.ch
• Via this Link: Contact Us

Return Rules Summary

• Returns Accepted for 14 Days: You have 14 days after receiving your item to request a return.
• Customer Provides Return Shipping: Wallashop is not responsible for return shipping costs. The customer must cover these expenses.
• 13% Restocking Fee: A 13% restocking fee will be applied to all returned items.
• No Final Sale Items: We do not accept returns on sale items or gift cards.